Terms & Policy
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ALT SOLUTIONS MICRO CREDIT – TERMS AND CONDITIONS OF USE
1. LEGAL AGREEMENT
- 1.1
- This Site is operated by Alt Solutions Micro Credit, a registered member of MCAG (MICRO CREDIT ASSOCIATION OF GHANA )incorporated under the laws of the Republic of Ghana, and having its registered office at N142 ORANGE STREET ,TSEADDO.
- 1.2
- By accessing or using any Alt Solutions Micro Credit website, mobile application, USSD platform, agent portal, or any online service (collectively referred to as the “Site”), you agree to be bound by these Terms and Conditions of Use, including our Privacy Policy, Loan Agreement Terms, and other service-specific conditions.
- 1.3
- These Terms are enforceable under the laws of Ghana, including but not limited to:
- Electronic Transactions Act, 2008 (Act 772)
- Data Protection Act, 2012 (Act 843)
- Borrowers and Lenders Act, 2020 (Act 1052)
- Any relevant directives issued by the Bank of Ghana, Cyber Security Authority, or other applicable regulators.
2. SITE USE & ELIGIBILITY
- 2.1
- To use our Site and services, you must be at least 18 years old, legally resident in Ghana, and eligible to enter into binding contracts.
- 2.2
- You may be required to create an account and provide accurate personal or business information. Alt Solutions Micro Credit reserves the right to verify your identity and assess your eligibility, in line with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
- 2.3
- You are responsible for ensuring all persons accessing the Site through your devices comply with these Terms.
- 2.4
- Information on the Site is provided for general purposes only. It does not constitute legal or financial advice. Seek independent guidance before relying on it.
3. ACCOUNT SECURITY
- 3.1
- You are responsible for safeguarding your login credentials (e.g., password, PIN, USSD code). Any action taken under your account is your responsibility unless reported to us immediately in case of compromise.
- 3.2
- Alt Solutions Micro Credit may:
- Suspend or terminate accounts at any time.
- Reset login details.
- Request verification before authorizing transactions.
- Take steps to protect system integrity.
- 2.3
- We are not liable for losses due to unauthorized access caused by your failure to maintain account security
4. PROHIBITED USES
- You agree not to use the Site or our services:
- 4.1
- In violation of Ghanaian laws or any applicable international standards.
- 4.2
- To submit false information, impersonate others, or apply for loans fraudulently.
- 4.3
- To collect or misuse personal data of others contrary to the Data Protection Act, 2012 (Act 843).
- 4.4
- To transmit viruses or malicious code that may disrupt systems.
- 4.5
- To reverse-engineer, scrape, or misuse Alt Solutions Micro Credit’s content, software, or systems.
- 4.6
- To overload servers or abuse bandwidth via abnormal usage patterns
- 4.7
- To spam, harass, or interfere with other users’ experiences.
5. INTELLECTUAL PROPERTY
- All trademarks, logos, systems, loan technologies, and service designs are the property of Alt Solutions Micro Credit. They may not be used without our express written consent.
6. DATA PRIVACY
- 6.1
- Alt Solutions Micro Credit collects, processes, and stores your personal data in compliance with the Data Protection Act, 2012 (Act 843).
- 6.2
- We only share data:
- With regulators (e.g., Bank of Ghana).
- With third parties who help us provide services (e.g., Etranzact).
- As required by law or to prevent fraud.
- Your data is protected through secure digital systems.
- 4.7
- To spam, harass, or interfere with other users’ experiences.
7. LOAN ELIGIBILITY & TERMS
- 7.1
- Loan applications are subject to digital assessment, including credit scoring. Approval is not guaranteed. Each loan is governed by a Loan Agreement with detailed repayment terms, penalties, and rights.
- 7.2
- Alt Solutions Micro Credit reserves the right to reject, suspend, or limit loan access based on internal risk assessments or regulatory obligations.
8. LIMITATION OF LIABILITY
- 8.1
- Alt Solutions Micro Credit is not liable for:
- Indirect, incidental, or consequential losses
- Losses from reliance on Site content.
- Delays or failures due to network outages or system downtime.
- 8.2
- You agree to indemnify Alt Solutions Micro Credit against all claims or losses arising from your breach of these Terms.
9. TERMINATION
We may terminate or suspend access to the Site or your account for non-compliance, fraudulent activity, regulatory enforcement, or breach of these Terms.
10. GOVERNING LAW
These Terms shall be governed by the laws of the Republic of Ghana. Disputes may be resolved through arbitration, in line with the Alternative Dispute Resolution Act, 2010 (Act 798), or in a competent court in Ghana.
11. CHANGES TO TERMS
We reserve the right to modify these Terms. Updates will be posted on the Site. Continued use after changes indicates acceptance.